Answers customers
find without asking
Write once; the AI agent cites it, the widget suggests it, search ranks it.
Answers before
the question is asked
kerabie's Knowledge Base integrates directly with your live chat and ticket system, surfacing the right article automatically so customers help themselves before an agent is needed.
- Reduces support ticket volume by up to 30%
- AI search understands intent, not just keywords
- Integrates directly with live chat and tickets
- No developer needed to publish or update content
Search resolved
Before ticket opened
127 articles published
Self-service that actually works
30%
Fewer support tickets
< 3s
Avg. article load time
24/7
Self-service availability
∞
Articles you can publish
Let customers find answers, day or night
A well-structured knowledge base is your best first-line agent, available every hour, in every timezone, at no extra cost. The AI search means customers never have to scroll to find what they need.
of customers prefer self-service over contacting support
average reduction in inbound tickets after launch
Write once,
help thousands
Six tools that turn a folder of articles into the fastest answer your customer gets.
Rich article editor
Images, code blocks, callouts and embeds, with drafts and version history behind every save.
AI-powered search
Understands intent, not keywords: “can't log in” finds the password article.
Categories & sections
Structure customers can browse, not just search.
Article analytics
See what gets read, what gets rated badly, and what to rewrite first.
Multilingual support
One article, every market, with translations stay linked to the source.
Chat widget integration
The widget suggests the right article before an agent is ever needed.
Help that finds customers first
Your articles appear in the chat widget before a customer has to ask, with a human one tap away.
- Suggested articles inside the widget
- Colours and greeting match your brand
- The same widget in your React Native and Flutter apps
Hello there.
Got questions?
Suggested articles
Installing the chat widget
Connect WhatsApp to your inbox
Refund policy
Write what they searched for
See which articles the AI cites and which searches found nothing, so the next article you write is the right one.
- Content gaps ranked by how often people ask
- Citations and helpfulness per article
- One knowledge base for help centre, widget and AI
Installing the chat widget
Paste the snippet just before the closing body tag of your site. It loads asynchronously.
Searches with no results
Content gaps. Write these next.
Simple, transparent pricing
Start free. Upgrade when you are ready.
Free
For new businesses just getting started.
Conversations
50 / mo
Agents
3
AI replies
None
Channels
2
- Live chat widget
- 50 conversations / month
- 3 agent seats
- 2 channels (WhatsApp or Instagram)
- Basic inbox & ticketing
- React Native SDK & API keys
- WhatsApp store bot
- 20 store products
- Knowledge base (up to 10 articles)
- AI chatbot
- Remove branding
- Advanced analytics
Basic
For growing businesses that need more conversations.
Conversations
200 / mo
Agents
10
AI replies
50
Channels
3
- 200 conversations / month
- 10 agent seats
- 3 channels
- AI chatbot (50 automated replies)
- Live visitors list
- Basic analytics
- Office hours & auto-replies
- React Native SDK & API keys
- WhatsApp store bot
- Unlimited store products
- Knowledge base
- Remove branding
Pro
For teams that run customer support seriously.
Conversations
5,000 / mo
Agents
25
AI replies
100
Channels
Unlimited
- 5,000 conversations / month
- 25 agent seats
- Unlimited channels
- AI chatbot (100 automated replies)
- WhatsApp store bot + payments
- Unlimited store products
- Advanced analytics & reports
- Webhooks & REST API
- Remove branding
- Automations & campaigns
- Knowledge base
Enterprise
Custom volume, dedicated support, and white-label options.
Conversations
Unlimited
Agents
Unlimited
AI replies
Unlimited
Channels
Unlimited
- Everything in Pro
- Unlimited conversations
- Dedicated infrastructure option
- White-label / custom domain
- SSO & advanced permissions
- Dedicated success manager
- SLA + 24/7 priority support
- Custom integrations
- Invoicing & PO support
- Volume discounts
All plans include SSL, 99.9% uptime SLA, and email support. No card required for the free plan.
Yes. kerabie's free plan includes 50 conversations per month, 3 agent seats, live chat widget, and 2 external channels (WhatsApp or Instagram). No credit card required. You can start in minutes.
Plug kerabie into
the stack you
already run
Reply to WhatsApp messages from your inbox
Manage Instagram DMs alongside website chat
Handle Facebook Messenger conversations
Live Chat
Embed a widget on any website in one line
Turn support emails into tracked tickets
WordPress
Install via our WordPress plugin, no code
Paystack
Collect payments inside WhatsApp conversations
Mobile SDK
Embed support chat in any React Native app
Start replying faster
this afternoon
Free forever for your first 500 conversations. Live in ten minutes.