VSKerabie vs LiveChat (Text)
LiveChat, now branded Text: per-user pricing with AI agents included in two plans.
| At a glance | Kerabie | LiveChat (Text) |
|---|---|---|
| Free trial | 14-day free trial, no credit card required | 14-day trial, no card required |
| Free plan | ||
| Entry paid price | $9/mo ($7 billed yearly) | $19 per user/mo billed yearly (Essential) |
| How you are billed | Plan: conversations, seats and channels together | Per user; AI resolutions capped per plan |
| AI pricing | Inside the plan: 50 replies on Basic, 100 on Pro, capacity can be added | 10 or 200 resolutions a month included; extra 50 for $49.50 |
Included; the free plan allows two channels | Marketplace integration, not listed as a native channel | |
| Hire people in the product | Yes, virtual assistant marketplace | No |
LiveChat (Text) figures are US dollars from its public pricing page, read 18 October 2026. Kerabie prices are shown in your currency. Plans change; confirm on their site.
Where LiveChat (Text) is strong
- A mature, fast chat product with a Shopify channel and a 14-day trial.
- AI agents are included rather than sold as a separate product.
- Clear Essential and Growth tiers.
Where Kerabie is strong
- One inbox for every channel. Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
- A mobile app built for several accounts. Sign into more than one account at once and switch between them. Push notifications open the right account first.
- Hire people inside the product. Add trained virtual assistants to your workspace from the marketplace when volume spikes.
- Built to be built on. A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
One inbox for every channel
Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
A mobile app built for several accounts
Sign into more than one account at once and switch between them. Push notifications open the right account first.
Hire people inside the product
Add trained virtual assistants to your workspace from the marketplace when volume spikes.
Built to be built on
A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
Which should you pick?
Choose Kerabie if
- You answer customers on web chat, WhatsApp and Instagram and want one inbox.
- You want one predictable plan price instead of seats plus AI plus channels.
- You reply from your phone, or run support for more than one business.
Choose LiveChat (Text) if
- A mature, fast chat product with a Shopify channel and a 14-day trial.
- AI agents are included rather than sold as a separate product.
- Clear Essential and Growth tiers.
Questions
Is LiveChat the same as Text?
LiveChat's site is now branded "Text by LiveChat"; the pricing page title reads "Text Live Chat Pricing".
What are the included AI limits?
Essential includes 10 AI resolutions a month and one AI agent; Growth includes 200 and ten agents.
Is Kerabie a good LiveChat (Text) alternative?
Kerabie suits teams that want one inbox for web chat, WhatsApp, Instagram and email, predictable plan-based pricing and a mobile app that works across several accounts. LiveChat (Text) remains a strong choice where its strengths (see above) are what you need most.