VS
Kerabie vs Freshdesk
Helpdesk from Freshworks, priced per agent with the Freddy AI agent.
| At a glance | Kerabie | Freshdesk |
|---|---|---|
| Free trial | 14-day free trial, no credit card required | 14-day trial with Enterprise access |
| Free plan | ||
| Entry paid price | $9/mo ($7 billed yearly) | $19 per agent/mo billed yearly (Growth) |
| How you are billed | Plan: conversations, seats and channels together | Per agent; Freddy sessions in packs |
| AI pricing | Inside the plan: 50 replies on Basic, 100 on Pro, capacity can be added | 500 Freddy sessions included once, then $49 per 100 |
Included; the free plan allows two channels | Not statedNot itemised on the pricing page | |
| Hire people in the product | Yes, virtual assistant marketplace | No |
Freshdesk figures are US dollars from its public pricing page, read 18 October 2026. Kerabie prices are shown in your currency. Plans change; confirm on their site.
Where Freshdesk is strong
- Fits naturally if you already use Freshsales or other Freshworks products.
- Every plan includes 500 free Freddy AI sessions.
- Day passes ($2, $7 or $12) for occasional agents.
Where Kerabie is strong
- One inbox for every channel. Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
- A mobile app built for several accounts. Sign into more than one account at once and switch between them. Push notifications open the right account first.
- Hire people inside the product. Add trained virtual assistants to your workspace from the marketplace when volume spikes.
- Built to be built on. A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
One inbox for every channel
Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
A mobile app built for several accounts
Sign into more than one account at once and switch between them. Push notifications open the right account first.
Hire people inside the product
Add trained virtual assistants to your workspace from the marketplace when volume spikes.
Built to be built on
A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
Which should you pick?
Choose Kerabie if
- You answer customers on web chat, WhatsApp and Instagram and want one inbox.
- You want one predictable plan price instead of seats plus AI plus channels.
- You reply from your phone, or run support for more than one business.
Choose Freshdesk if
- Fits naturally if you already use Freshsales or other Freshworks products.
- Every plan includes 500 free Freddy AI sessions.
- Day passes ($2, $7 or $12) for occasional agents.
Questions
Does Freshdesk have a free plan?
Its pricing page lists a 14-day trial with Enterprise access, not a free plan. Plans are Growth $19, Pro $55 and Enterprise $89 per agent per month billed yearly.
What counts as a Freddy AI session?
For email, a 72-hour window from the customer's first email; all AI responses in that window are one session.
Is Kerabie a good Freshdesk alternative?
Kerabie suits teams that want one inbox for web chat, WhatsApp, Instagram and email, predictable plan-based pricing and a mobile app that works across several accounts. Freshdesk remains a strong choice where its strengths (see above) are what you need most.