Nothing waits in
the wrong queue
Priorities, SLAs and owners assigned the second a ticket lands, from any channel.
Every request tracked.
Nothing falls through.
Keep your support team organised and your customers in the loop. Every ticket has a clear owner, status, and deadline, always.
- One inbox for all channels: chat, email, and social
- SLA timers with automatic escalation
- Custom ticket statuses and workflows
- Bulk actions and powerful filters
Numbers that hold up at scale
0%
Faster resolution time
0%
Ticket visibility
0
Missed requests
0.0
Average CSAT score
From one agent to a whole department
kerabie scales as your team grows. Set up queues, define SLA policies, and build custom workflows that fit your exact process, with no IT department needed.
Custom workflows
Build rules your way
SLA policies
Never miss a deadline
Team queues
Route by skill or load
Bulk actions
Manage at scale fast
Tickets
Every request, from any channel, with an owner and a clock.
Open tickets
4
right now
Unassigned
2
need an owner
Breaching SLA
1
act now
Avg. resolution
3h 12m
-18% this week
KB-2041WhatsApp
Refund not received for order #4821
Marcus Johnson · 4m ago
KB-2040Widget
Cannot connect WhatsApp number
Priya Nair · 12m ago
KB-2039Email
Change billing email on account
Tomás Rivera · 1h ago
KB-2038Email
Widget loads slowly on checkout page
Hana Sato · 2h ago
Everything in one ticket view
No jumping between tools. Everything your agents need is right there.
Priority & tagging
Label tickets by urgency and topic so your team always knows what to tackle first.
Smart assignment
Route tickets to the right agent or team automatically based on topic, load, or skill.
SLA tracking
Set response and resolution targets. Get alerted before any ticket goes over time.
Analytics
Track volume, resolution time, and CSAT across agents and time periods.
Team collaboration
Leave internal notes, mention teammates, and collaborate on tickets without email threads.
Audit trail
Full history of every status change, assignment, and reply, always in compliance.
Know how your team is doing
First reply time, satisfaction and where tickets come from, by week, in one view.
- Median first reply and CSAT
- Resolved counts and AI-approved drafts
- Tickets and conversations by channel
First reply
1m 42s
↓ 38%
CSAT
4.8
96 rated
Conversations handled
412 ▲ 12%
Where they reach you
Simple, transparent pricing
Start free. Upgrade when you are ready.
Free
For new businesses just getting started.
Conversations
50 / mo
Agents
3
AI replies
None
Channels
2
- Live chat widget
- 50 conversations / month
- 3 agent seats
- 2 channels (WhatsApp or Instagram)
- Basic inbox & ticketing
- React Native SDK & API keys
- WhatsApp store bot
- 20 store products
- Knowledge base (up to 10 articles)
- AI chatbot
- Remove branding
- Advanced analytics
Basic
For growing businesses that need more conversations.
Conversations
200 / mo
Agents
10
AI replies
50
Channels
3
- 200 conversations / month
- 10 agent seats
- 3 channels
- AI chatbot (50 automated replies)
- Live visitors list
- Basic analytics
- Office hours & auto-replies
- React Native SDK & API keys
- WhatsApp store bot
- Unlimited store products
- Knowledge base
- Remove branding
Pro
For teams that run customer support seriously.
Conversations
5,000 / mo
Agents
25
AI replies
100
Channels
Unlimited
- 5,000 conversations / month
- 25 agent seats
- Unlimited channels
- AI chatbot (100 automated replies)
- WhatsApp store bot + payments
- Unlimited store products
- Advanced analytics & reports
- Webhooks & REST API
- Remove branding
- Automations & campaigns
- Knowledge base
Enterprise
Custom volume, dedicated support, and white-label options.
Conversations
Unlimited
Agents
Unlimited
AI replies
Unlimited
Channels
Unlimited
- Everything in Pro
- Unlimited conversations
- Dedicated infrastructure option
- White-label / custom domain
- SSO & advanced permissions
- Dedicated success manager
- SLA + 24/7 priority support
- Custom integrations
- Invoicing & PO support
- Volume discounts
All plans include SSL, 99.9% uptime SLA, and email support. No card required for the free plan.
Yes. kerabie's free plan includes 50 conversations per month, 3 agent seats, live chat widget, and 2 external channels (WhatsApp or Instagram). No credit card required. You can start in minutes.
Plug kerabie into
the stack you
already run
Reply to WhatsApp messages from your inbox
Manage Instagram DMs alongside website chat
Handle Facebook Messenger conversations
Live Chat
Embed a widget on any website in one line
Turn support emails into tracked tickets
WordPress
Install via our WordPress plugin, no code
Paystack
Collect payments inside WhatsApp conversations
Mobile SDK
Embed support chat in any React Native app
Start replying faster
this afternoon
Free forever for your first 500 conversations. Live in ten minutes.