VS
Kerabie vs Smartsupp
Lightweight live chat with WhatsApp and Messenger, and the Mira website AI agent.
| At a glance | Kerabie | Smartsupp |
|---|---|---|
| Free trial | 14-day free trial, no credit card required | 14-day trial on paid plans, no card required |
| Free plan | ||
| Entry paid price | $9/mo ($7 billed yearly) | $17/mo billed yearly (Solo) |
| How you are billed | Plan: conversations, seats and channels together | Per operator, unlimited conversations on paid plans |
| AI pricing | Inside the plan: 50 replies on Basic, 100 on Pro, capacity can be added | AI reply assists 50 to 500/mo; Mira AI agent $16/mo for 100 conversations |
Included; the free plan allows two channels | Included on every plan, including free | |
| Hire people in the product | Yes, virtual assistant marketplace | No |
Smartsupp figures are US dollars from its public pricing page, read 18 October 2026. Kerabie prices are shown in your currency. Plans change; confirm on their site.
Where Smartsupp is strong
- WhatsApp and Messenger on the free plan.
- Unlimited conversations on paid plans.
- Mira is a low-cost way to try an AI agent on one website.
Where Kerabie is strong
- One inbox for every channel. Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
- A mobile app built for several accounts. Sign into more than one account at once and switch between them. Push notifications open the right account first.
- Hire people inside the product. Add trained virtual assistants to your workspace from the marketplace when volume spikes.
- Built to be built on. A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
One inbox for every channel
Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
A mobile app built for several accounts
Sign into more than one account at once and switch between them. Push notifications open the right account first.
Hire people inside the product
Add trained virtual assistants to your workspace from the marketplace when volume spikes.
Built to be built on
A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
Which should you pick?
Choose Kerabie if
- You answer customers on web chat, WhatsApp and Instagram and want one inbox.
- You want one predictable plan price instead of seats plus AI plus channels.
- You reply from your phone, or run support for more than one business.
Choose Smartsupp if
- WhatsApp and Messenger on the free plan.
- Unlimited conversations on paid plans.
- Mira is a low-cost way to try an AI agent on one website.
Questions
What are Smartsupp's free limits?
25 conversations a month, 14 days of history and one operator. Automatic messages count toward the 25.
Does Smartsupp support Instagram?
The pricing page lists live chat, WhatsApp, Messenger and email; Instagram is not mentioned.
Is Kerabie a good Smartsupp alternative?
Kerabie suits teams that want one inbox for web chat, WhatsApp, Instagram and email, predictable plan-based pricing and a mobile app that works across several accounts. Smartsupp remains a strong choice where its strengths (see above) are what you need most.