Terms of Service

Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of kerabie: our website, dashboard, mobile app, chat widget, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you're accepting on behalf of a business, you're confirming you have the authority to bind that business, and "you" refers to that business.

The service

kerabie is a customer support platform. It lets you embed a chat widget on your website or app, manage support tickets, connect additional channels (such as WhatsApp or Instagram), and automate replies with AI-assisted bots and flows. Available features and usage limits (conversation volume, seats, connected websites, and so on) depend on your plan and are described on our pricing page.

Accounts

• You must provide accurate information when creating an account and keep it up to date.
• You're responsible for everything that happens under your account, including actions taken by teammates you invite.
• You must keep your login credentials confidential and notify us promptly at support@kerabie.com if you suspect unauthorized access.
• You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.

Subscriptions & billing

• Paid plans are billed on a recurring monthly or yearly cycle, starting from the date you subscribe. Some plans include a free trial; if you don't cancel before it ends, it converts to a paid subscription automatically.
• Payments are processed by our payment partners (Paystack, Flutterwave, or, for mobile purchases, the App Store/Google Play). We don't store your full card details.
• Subscriptions renew automatically at the end of each billing cycle unless cancelled beforehand.
• If you subscribe in our iOS app, the purchase is charged to your Apple ID and is managed, renewed, and cancelled in your Apple ID settings, at least 24 hours before the end of the current period to avoid renewal. These Terms are between you and Kerabie only; Apple is not a party to them and has no obligation to provide support or maintenance for the Service. Apple is a third-party beneficiary of these Terms for purchases made through the App Store and may enforce them against you.
• If a payment fails, we'll retry it and may place your account in a grace period before downgrading it to the free plan if payment isn't resolved.
• We may change our prices with at least 30 days' notice before the change applies to your next billing cycle.

Cancellation & refunds

You can cancel your subscription at any time from your account settings; cancellation takes effect at the end of your current billing period, and you keep access until then. For the specifics on refunds, see our Refund Policy.

Acceptable use

You agree not to use kerabie to:

• Violate any applicable law or the rights of others;
• Send spam, malware, or unsolicited bulk messages through the platform;
• Attempt to gain unauthorized access to the Service or another user's account or data;
• Reverse-engineer, scrape, or resell the Service without our written permission;
• Use the Service to collect or process personal data from your own visitors in violation of applicable privacy law. That responsibility is yours as the operator of your website or app.

We may suspend or terminate accounts that violate this section.

Your content

You (and your Visitors) retain ownership of the conversations, files, and other content submitted through the Service ("Your Content"). You grant kerabiea license to host, process, and display Your Content solely to provide and improve the Service to you. We don't claim ownership of Your Content, and we don't use it to train AI models for any customer other than you without your consent.

Our intellectual property

kerabie, our logo, and the software, design, and features that make up the Service are owned by us and protected by intellectual property law. These Terms don't grant you any rights to our trademarks or branding beyond what's needed to use the Service as intended.

Third-party channels

If you connect a third-party channel (such as WhatsApp or Instagram) to kerabie, your use of that channel is also governed by that provider's own terms. We're not responsible for the availability, policies, or actions of third-party platforms we integrate with.

Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms and don't fix the breach after we notify you, or immediately if needed to protect the Service or other users. On termination, your right to use the Service ends, though sections that by their nature should survive (like intellectual property and limitation of liability) will continue to apply.

Disclaimers & liability

The Service is provided "as is" without warranties of any kind, express or implied. We don't guarantee the Service will be uninterrupted, error-free, or meet every requirement of your business.

To the maximum extent permitted by law, kerabie will not be liable for any indirect, incidental, or consequential damages, or for lost profits or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

Indemnification

You agree to indemnify and hold kerabie harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, Your Content, or your violation of these Terms or applicable law.

Governing law

These Terms are governed by the laws of the jurisdiction in which kerabie is established, without regard to its conflict-of-laws rules. Any dispute will be resolved in the courts of that jurisdiction, unless mandatory consumer-protection law where you live says otherwise.

Changes to these terms

We may update these Terms from time to time. We'll update the date at the top of this page, and for material changes we'll notify you by email or an in-app notice. Continuing to use the Service after changes take effect means you accept the updated Terms.

Contact us

Questions about these Terms? Email us at support@kerabie.com.