Knowledge base
Knowledge Base
Create and manage articles that power the AI assistant and the FAQ widget.
The Kerabie Knowledge Base is a collection of articles your team writes. It serves two purposes:
- AI training: the AI assistant reads your articles to answer visitor questions automatically
- FAQ widget: articles appear inside the chat widget so visitors can self-serve before starting a conversation
Getting started
- Go to Knowledge Base in the sidebar
- Click New article
- Write your article using the rich-text editor
- Click Publish
The article is immediately available to the AI and in the FAQ widget.
How it connects to AI
When a visitor asks a question, the AI searches your published articles for relevant content before generating a response. The better your articles, the more accurate the AI answers.
Tips for AI-friendly articles:
- Use plain, clear language, avoid jargon
- One topic per article
- Include the exact phrases visitors might use (e.g. "cancel my subscription", "reset password")
- Keep articles up to date; the AI uses whatever is published
Structure
Articles are organised into categories. Create categories to group related articles (e.g. "Billing", "Getting Started", "Technical").
To create a category:
- Click New category in the sidebar
- Give it a name and optional description
- Articles can be moved between categories at any time
Article visibility
| Status | Visible in FAQ widget | Used by AI |
|---|---|---|
| Draft | No | No |
| Published | Yes | Yes |
| Archived | No | No |
Next steps
- Writing articles: editor, formatting, and SEO tips
- FAQ widget: show articles inside the chat widget
- Import from URL: scrape your existing help docs