VS
Kerabie vs JivoChat
Live chat with strong social and telephony options, sold with paid add-on modules.
| At a glance | Kerabie | JivoChat |
|---|---|---|
| Free trial | 14-day free trial, no credit card required | 14-day trial on Professional and Enterprise |
| Free plan | ||
| Entry paid price | $9/mo ($7 billed yearly) | $28 per agent/mo billed yearly (Basic) |
| How you are billed | Plan: conversations, seats and channels together | Per agent, plus paid modules |
| AI pricing | Inside the plan: 50 replies on Basic, 100 on Pro, capacity can be added | AI assistant $13/mo add-on; AI Agent listed at $69 per agent |
Included; the free plan allows two channels | $27/mo module on Basic; included on Professional and Enterprise | |
| Hire people in the product | Yes, virtual assistant marketplace | No |
JivoChat figures are US dollars from its public pricing page, read 18 October 2026. Kerabie prices are shown in your currency. Plans change; confirm on their site.
Where JivoChat is strong
- Free plan with Telegram, Facebook, Instagram and Viber integrations.
- Telephony and video call modules.
- Mobile and desktop apps on every plan.
Where Kerabie is strong
- One inbox for every channel. Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
- A mobile app built for several accounts. Sign into more than one account at once and switch between them. Push notifications open the right account first.
- Hire people inside the product. Add trained virtual assistants to your workspace from the marketplace when volume spikes.
- Built to be built on. A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
One inbox for every channel
Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
A mobile app built for several accounts
Sign into more than one account at once and switch between them. Push notifications open the right account first.
Hire people inside the product
Add trained virtual assistants to your workspace from the marketplace when volume spikes.
Built to be built on
A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
Which should you pick?
Choose Kerabie if
- You answer customers on web chat, WhatsApp and Instagram and want one inbox.
- You want one predictable plan price instead of seats plus AI plus channels.
- You reply from your phone, or run support for more than one business.
Choose JivoChat if
- Free plan with Telegram, Facebook, Instagram and Viber integrations.
- Telephony and video call modules.
- Mobile and desktop apps on every plan.
Questions
How many agents does the JivoChat free plan include?
The pricing page is inconsistent, showing both two and five agents. Check the sign-up screen.
What do JivoChat add-ons cost?
WhatsApp is $27 a month, the AI assistant $13, Marketing $6, and videocalls $23 per agent, billed yearly.
Is Kerabie a good JivoChat alternative?
Kerabie suits teams that want one inbox for web chat, WhatsApp, Instagram and email, predictable plan-based pricing and a mobile app that works across several accounts. JivoChat remains a strong choice where its strengths (see above) are what you need most.