VSKerabie vs Zendesk
Enterprise-grade ticketing with messaging, sold per agent with AI billed per resolution.
| At a glance | Kerabie | Zendesk |
|---|---|---|
| Free trial | 14-day free trial, no credit card required | 14-day trial |
| Free plan | ||
| Entry paid price | $9/mo ($7 billed yearly) | $19 per agent/mo billed yearly (Support Team) |
| How you are billed | Plan: conversations, seats and channels together | Per agent; messaging channels start at Suite Team ($55) |
| AI pricing | Inside the plan: 50 replies on Basic, 100 on Pro, capacity can be added | $1.50 per committed resolution, $2.00 pay-as-you-go |
Included; the free plan allows two channels | Suite Team and above, with additional fees | |
| Hire people in the product | Yes, virtual assistant marketplace | No |
Zendesk figures are US dollars from its public pricing page, read 18 October 2026. Kerabie prices are shown in your currency. Plans change; confirm on their site.
Where Zendesk is strong
- Deep ticketing, reporting and administration controls.
- A large marketplace of apps and integrations.
- Built for large, structured support organisations.
Where Kerabie is strong
- One inbox for every channel. Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
- A mobile app built for several accounts. Sign into more than one account at once and switch between them. Push notifications open the right account first.
- Hire people inside the product. Add trained virtual assistants to your workspace from the marketplace when volume spikes.
- Built to be built on. A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
One inbox for every channel
Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
A mobile app built for several accounts
Sign into more than one account at once and switch between them. Push notifications open the right account first.
Hire people inside the product
Add trained virtual assistants to your workspace from the marketplace when volume spikes.
Built to be built on
A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
Which should you pick?
Choose Kerabie if
- You answer customers on web chat, WhatsApp and Instagram and want one inbox.
- You want one predictable plan price instead of seats plus AI plus channels.
- You reply from your phone, or run support for more than one business.
Choose Zendesk if
- Deep ticketing, reporting and administration controls.
- A large marketplace of apps and integrations.
- Built for large, structured support organisations.
Questions
Is Zendesk worth it for a small business?
Support Team is $19 per agent per month billed yearly ($25 monthly) but excludes WhatsApp and Instagram. Messaging arrives with Suite Team at $55. Smaller teams usually get more for less on a plan-based tool.
How is Zendesk AI priced?
Automated resolutions cost $1.50 on a commitment or $2.00 pay-as-you-go, with five included per agent per month.
Is Kerabie a good Zendesk alternative?
Kerabie suits teams that want one inbox for web chat, WhatsApp, Instagram and email, predictable plan-based pricing and a mobile app that works across several accounts. Zendesk remains a strong choice where its strengths (see above) are what you need most.