Answer shoppers
before they leave
Put live chat on your store, read WhatsApp and Instagram messages in the same inbox, and let AI answer shipping and returns questions from your own policies.
Do you ship to Rotterdam by Friday?
Yes. Orders placed before 2pm arrive in 2 working days with tracking.
Answered by the AI agent from your shipping policy
Chat on every page, no developer needed
Add the widget to Shopify, WordPress or Webflow without code. Set your colours and greeting in the dashboard and shoppers can ask before they buy.
- Shopify, WordPress and Webflow guides
- Your colours, logo and greeting
- Loads after the page, so it does not slow your store
Hello there.
Got questions?
Suggested articles
Installing the chat widget
Connect WhatsApp to your inbox
Refund policy
Every channel, one inbox
5
Channels in one inbox
24/7
AI answers on shipping and returns
50
Free conversations a month
14 days
Pro trial included
Website, WhatsApp and Instagram, together
Shoppers message where they already are. Your team answers from one inbox, with AI drafting replies you can send in a tap.
- Website chat, WhatsApp, Instagram, Messenger and email
- AI drafts from your knowledge base
- Assign to a teammate or answer from your phone
Inbox
12 open · 3 unassigned
Sofia Martins
2mHi, order #4821 hasn't arrived yet. Can you check?
Daniel Kim
18mDo you ship to Rotterdam? Need it by Friday.
Fatima Al-Sayed
1hThanks, refund received. You're the best
Turn questions into orders
Quick answers keep a shopper on the page long enough to buy.
Easy store install
Guides for Shopify, WordPress and Webflow, so the chat is on your store without touching code.
WhatsApp and Instagram
Read and answer direct messages in the same inbox as your website chats.
AI for policies
Shipping times, returns and sizing answered from your own articles, at any hour.
Products in the chat
Show items from your store catalogue in the conversation so a shopper can see what you mean.
Proactive messages
Greet visitors on chosen pages, like a sizing tip on a product page or help on checkout.
Reply from your phone
The mobile app keeps you answering between packing orders, with push notifications for new messages.
Write your policies once, the AI uses them
Shipping, returns and sizing articles power the help search in your widget and the AI agent. Searches that found nothing show you what to write next.
- Articles feed search and the AI agent
- See which questions have no answer yet
- Edit from the dashboard or your phone
Installing the chat widget
Paste the snippet just before the closing body tag of your site. It loads asynchronously.
Searches with no results
Content gaps. Write these next.
Start free, grow with your orders
Priced by conversations per month. A 14-day Pro trial is included.
Free
For new businesses just getting started.
Conversations
50 / mo
Agents
3
AI replies
None
Channels
2
- Live chat widget
- 50 conversations / month
- 3 agent seats
- 2 channels (WhatsApp or Instagram)
- Basic inbox & ticketing
- React Native SDK & API keys
- WhatsApp store bot
- 20 store products
- Knowledge base (up to 10 articles)
- AI chatbot
- Remove branding
- Advanced analytics
Basic
For growing businesses that need more conversations.
Conversations
200 / mo
Agents
10
AI replies
50
Channels
3
- 200 conversations / month
- 10 agent seats
- 3 channels
- AI chatbot (50 automated replies)
- Live visitors list
- Basic analytics
- Office hours & auto-replies
- React Native SDK & API keys
- WhatsApp store bot
- Unlimited store products
- Knowledge base
- Remove branding
Pro
For teams that run customer support seriously.
Conversations
5,000 / mo
Agents
25
AI replies
100
Channels
Unlimited
- 5,000 conversations / month
- 25 agent seats
- Unlimited channels
- AI chatbot (100 automated replies)
- WhatsApp store bot + payments
- Unlimited store products
- Advanced analytics & reports
- Webhooks & REST API
- Remove branding
- Automations & campaigns
- Knowledge base
Enterprise
Custom volume, dedicated support, and white-label options.
Conversations
Unlimited
Agents
Unlimited
AI replies
Unlimited
Channels
Unlimited
- Everything in Pro
- Unlimited conversations
- Dedicated infrastructure option
- White-label / custom domain
- SSO & advanced permissions
- Dedicated success manager
- SLA + 24/7 priority support
- Custom integrations
- Invoicing & PO support
- Volume discounts
All plans include SSL, 99.9% uptime SLA, and email support. No card required for the free plan.
Yes. Add the widget to your Shopify theme with the install guide, and the chat appears on every page of your store. WordPress and Webflow have guides too.
Support for every kind of team
Kerabie fits more than one way of working. See how it looks for others.
Vibe coders and solo founders
Live chat, an AI agent and tickets for apps built with AI coding tools, installed with two script tags.
Read moreSaaS startups
Chat with trial users inside your app, answer repeat questions with AI and turn bugs into tickets.
Read moreMobile apps
In-app chat, push replies and calls for React Native and Flutter apps.
Read moreAgencies and freelancers
A separate workspace for each client, one mobile app to switch between them, and a plugin for WordPress sites.
Read moreAlso see live chat, live calling, the knowledge base and how Kerabie compares.
Plug kerabie into
the stack you
already run
Reply to WhatsApp messages from your inbox
Manage Instagram DMs alongside website chat
Handle Facebook Messenger conversations
Live Chat
Embed a widget on any website in one line
Turn support emails into tracked tickets
WordPress
Install via our WordPress plugin, no code
Paystack
Collect payments inside WhatsApp conversations
Mobile SDK
Embed support chat in any React Native app
Start replying faster
this afternoon
Free forever for your first 500 conversations. Live in ten minutes.