VSKerabie vs Intercom
The full customer messaging suite, priced per seat with an AI agent billed per outcome.
| At a glance | Kerabie | Intercom |
|---|---|---|
| Free trial | 14-day free trial, no credit card required | 14-day trial, no credit card required |
| Free plan | ||
| Entry paid price | $9/mo ($7 billed yearly) | $29 per seat/mo (Essential) |
| How you are billed | Plan: conversations, seats and channels together | Per seat, plus pay-as-you-go channels and AI |
| AI pricing | Inside the plan: 50 replies on Basic, 100 on Pro, capacity can be added | Fin: from $0.99 per outcome |
Included; the free plan allows two channels | Billed pay-as-you-go on top of seats | |
| Hire people in the product | Yes, virtual assistant marketplace | No |
Intercom figures are US dollars from its public pricing page, read 18 October 2026. Kerabie prices are shown in your currency. Plans change; confirm on their site.
Where Intercom is strong
- The most complete suite: chat, tickets, outbound messages and in-app messaging.
- A mature AI agent with a clear per-outcome price.
- Lite seats are included on Advanced (20) and Expert (50).
Where Kerabie is strong
- One inbox for every channel. Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
- A mobile app built for several accounts. Sign into more than one account at once and switch between them. Push notifications open the right account first.
- Hire people inside the product. Add trained virtual assistants to your workspace from the marketplace when volume spikes.
- Built to be built on. A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
One inbox for every channel
Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
A mobile app built for several accounts
Sign into more than one account at once and switch between them. Push notifications open the right account first.
Hire people inside the product
Add trained virtual assistants to your workspace from the marketplace when volume spikes.
Built to be built on
A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
Which should you pick?
Choose Kerabie if
- You answer customers on web chat, WhatsApp and Instagram and want one inbox.
- You want one predictable plan price instead of seats plus AI plus channels.
- You reply from your phone, or run support for more than one business.
Choose Intercom if
- The most complete suite: chat, tickets, outbound messages and in-app messaging.
- A mature AI agent with a clear per-outcome price.
- Lite seats are included on Advanced (20) and Expert (50).
Questions
How much does Intercom cost for a small team?
Essential is $29 per seat per month, Advanced $85 and Expert $132, plus $0.99 per Fin outcome and pay-as-you-go WhatsApp. A team of five on Essential pays $145 a month before AI.
Does Intercom have a free plan?
No. It offers a 14-day free trial with no credit card required.
Is Kerabie a good Intercom alternative?
Kerabie suits teams that want one inbox for web chat, WhatsApp, Instagram and email, predictable plan-based pricing and a mobile app that works across several accounts. Intercom remains a strong choice where its strengths (see above) are what you need most.