VS
Kerabie vs Tidio
Conversation-based live chat with a visual flow builder and the Lyro AI agent.
| At a glance | Kerabie | Tidio |
|---|---|---|
| Free trial | 14-day free trial, no credit card required | Lyro AI agent: 7-day trial. Free plan, no card |
| Free plan | ||
| Entry paid price | $9/mo ($7 billed yearly) | $24.17/mo (Starter) |
| How you are billed | Plan: conversations, seats and channels together | Billable conversations; AI and flows are metered separately |
| AI pricing | Inside the plan: 50 replies on Basic, 100 on Pro, capacity can be added | Lyro: 50 conversations free for life, then from $32.50/mo for 50 |
Included; the free plan allows two channels | Listed on every plan, including Free | |
| Hire people in the product | Yes, virtual assistant marketplace | No |
Tidio figures are US dollars from its public pricing page, read 18 October 2026. Kerabie prices are shown in your currency. Plans change; confirm on their site.
Where Tidio is strong
- A visual flow builder that non-technical teams pick up quickly.
- Ten seats on the free plan, and a conversation only counts once a human replies.
- Messenger, Instagram and WhatsApp listed on every plan.
Where Kerabie is strong
- One inbox for every channel. Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
- A mobile app built for several accounts. Sign into more than one account at once and switch between them. Push notifications open the right account first.
- Hire people inside the product. Add trained virtual assistants to your workspace from the marketplace when volume spikes.
- Built to be built on. A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
One inbox for every channel
Web chat, WhatsApp, Instagram and email in one inbox, with the channel and AI draft status on every conversation.
A mobile app built for several accounts
Sign into more than one account at once and switch between them. Push notifications open the right account first.
Hire people inside the product
Add trained virtual assistants to your workspace from the marketplace when volume spikes.
Built to be built on
A REST API, TypeScript and React Native SDKs, a WordPress plugin and a hosted MCP server for AI assistants.
Which should you pick?
Choose Kerabie if
- You answer customers on web chat, WhatsApp and Instagram and want one inbox.
- You want one predictable plan price instead of seats plus AI plus channels.
- You reply from your phone, or run support for more than one business.
Choose Tidio if
- A visual flow builder that non-technical teams pick up quickly.
- Ten seats on the free plan, and a conversation only counts once a human replies.
- Messenger, Instagram and WhatsApp listed on every plan.
Questions
Is Tidio cheaper than Kerabie?
Tidio's first paid plan is $24.17 a month for 100 billable conversations; Kerabie Basic is $9 a month ($7 billed yearly) for 200 conversations and 10 seats. Tidio sells its AI and flows as separate meters, so compare your total, not the headline.
Can I move from Tidio to Kerabie?
Yes. Export your contacts, rebuild your saved replies and help articles, install the Kerabie widget on a staging page, and switch your live site once the replies are tested.
Is Kerabie a good Tidio alternative?
Kerabie suits teams that want one inbox for web chat, WhatsApp, Instagram and email, predictable plan-based pricing and a mobile app that works across several accounts. Tidio remains a strong choice where its strengths (see above) are what you need most.