Notifications
Mobile Notifications
Push notifications for agents on iOS and Android.
If you use the Kerabie mobile app (via the React Native SDK or the native app), you can receive push notifications directly to your phone.
Setting up mobile notifications
- Install the Kerabie app on your device
- Sign in with your agent account
- When prompted, allow push notification permissions
- Go to Settings → Notifications → Mobile to configure which events trigger a notification
Notification events
| Event | Default |
|---|---|
| New conversation assigned to you | On |
| New message in your conversations | On |
| New unassigned conversation | Off |
| Mention in internal note | On |
| Conversation reopened | On |
Sounds and badges
The app badge (conversation count) updates in real time. Notification sounds use your device's default alert sound. You can silence Kerabie notifications without disabling them by using your device's Focus (iOS) or Do Not Disturb (Android) mode.
Troubleshooting
Not receiving notifications on iOS:
- Go to Settings → Notifications → Kerabie and ensure notifications are set to Allow
- Make sure Background App Refresh is enabled for Kerabie
Not receiving notifications on Android:
- Go to Settings → Apps → Kerabie → Notifications and enable all channels
- Check that battery optimisation is not restricting Kerabie in the background
Token expired: Log out of the mobile app and log back in to refresh the push notification token.