Notifications
Email Notifications
Manage when and how Kerabie sends email alerts to agents.
Kerabie can send email notifications to agents for important events so nothing slips through even when they're offline.
Configuring email notifications
- Go to Settings → Notifications → Email
- Toggle each event on or off
- Changes take effect immediately; no save button needed
Available email events
| Event | Description |
|---|---|
| New conversation assigned | You are assigned a new conversation |
| New message (assigned) | A visitor replies in a conversation assigned to you |
| New unassigned conversation | A conversation arrives with no assignee |
| Conversation reopened | A resolved conversation is reopened |
| Mentioned in note | An agent @mentions you in an internal note |
| Daily summary | A digest of open/unresolved conversations (sent at 8 AM) |
Notification email address
Notification emails are sent from notifications@kerabie.com. Add this to your contacts or allowlist if they land in spam.
Per-agent preferences
Each agent controls their own notification preferences. Admins cannot override individual agent settings, but they can set organisation-level defaults that apply to new agents when they join.
Set defaults under Settings → Notifications → Default preferences.
Unsubscribing
Every notification email includes an Unsubscribe link at the bottom. Clicking it turns off that specific event for your account. You can re-enable it from Settings at any time.