Billing
Upgrading & Downgrading
How to change your plan.
Upgrade
- Go to Settings → Billing → Plans
- Click Upgrade on the plan you want
- Enter payment details (card via Paystack)
- Confirm: your new plan is active immediately
When you upgrade mid-cycle, you're charged a pro-rated amount for the remaining days.
Downgrade
- Go to Settings → Billing → Plans
- Click Downgrade
- Confirm
Downgrades take effect at the end of your current billing period. You keep your current plan's features until then.
Downgrading may reduce your agent seats, AI chat quota, or widget count. Features above the new plan's limit will be deactivated at the end of the billing period.
Cancel
Go to Settings → Billing → Cancel subscription. Your plan continues until the end of the billing period, then switches to Free.
Your data is preserved on the Free plan; you don't lose conversation history when you cancel.
Reactivate
If you cancelled and want to reactivate, just go to Settings → Billing → Plans and choose a plan. Your previous data is intact.