Billing
Plans & Pricing
Compare Kerabie plans and understand what's included.
Plan comparison
| Feature | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Agents | 1 | 3 | 10 | Unlimited |
| Conversations/month | Unlimited | Unlimited | Unlimited | Unlimited |
| AI chats/month | None | 200 | 2,000 | 10,000 |
| Chat widgets | 1 | 2 | 5 | Unlimited |
| Visitor tracking | No | No | ✓ | ✓ |
| Knowledge base articles | 10 | 50 | Unlimited | Unlimited |
| Remove Kerabie branding | No | No | ✓ | ✓ |
| Virtual assistants | No | ✓ | ✓ | ✓ |
| Custom automations | No | 5 | Unlimited | Unlimited |
| Campaigns | No | No | ✓ | ✓ |
| Analytics export | No | No | ✓ | ✓ |
| Priority support | No | No | No | ✓ |
| SLA | No | No | No | ✓ |
All paid plans include a 14-day free trial. No credit card required to start.
Billing cycle
Plans are billed monthly or yearly. Yearly plans get 2 months free.
What counts as an "AI chat"
Each time the AI sends a reply to a visitor counts as one AI chat. If the AI escalates to a human agent, subsequent messages from the agent don't count. One conversation may involve multiple AI chats if the visitor sends several questions.
Overage
If you exceed your AI chat limit, the AI stops responding for the rest of the month and conversations go straight to human agents. Upgrade your plan to restore AI; no automatic overage charges.