Billing
Invoices & Receipts
Download and manage your billing history.
Download invoices
All invoices are available in Settings → Billing → Invoices. Each invoice is a PDF you can download and share with your finance team.
Invoice details
Each invoice includes:
- Invoice number and date
- Your organisation name and address
- Itemised charges (plan, seat count, billing period)
- Payment method (last 4 digits)
- Amount paid
Adding a billing email
By default invoices are sent to the org owner's email. To send them to a separate billing address (e.g. finance@yourcompany.com):
Go to Settings → Billing → Billing email and enter the address.
Tax / VAT
To add a tax ID or company details to your invoices, go to Settings → Billing → Tax information.
Failed payments
If a payment fails, Kerabie retries automatically over several days:
| Attempt | Timing |
|---|---|
| Initial charge | Billing date |
| 1st retry | +2 days |
| 2nd retry | +4 days |
| 3rd retry | +7 days |
After 3 failures, your subscription is downgraded to Free and you'll receive an email.
To fix a payment failure, go to Settings → Billing → Update payment method.