Conversations
History & Export
Search, filter, and export conversation history.
All conversations, including resolved and closed ones, are stored and searchable. Export them for reporting, audits, or CRM imports.
Viewing history
In the Conversations inbox, switch to the History tab to see resolved and closed conversations. Filter by:
- Visitor name or email
- Message content keyword
- Date range
- Assigned agent or team
- Tags
Exporting to CSV
CSV export is available on Pro and above.
- Go to Analytics → Conversations
- Set the date range and filters
- Click Export → CSV
Export fields
| Field | Description |
|---|---|
id | Unique conversation ID |
visitor_name | Visitor's name if collected |
visitor_email | Visitor's email if collected |
status | Final status at export time |
assigned_to | Agent email |
created_at | First message timestamp |
resolved_at | Resolution timestamp |
message_count | Total messages |
tags | Comma-separated tags |
rating | CSAT rating if collected |
Retention
Conversations are retained indefinitely on all paid plans. Free plan conversations older than 90 days are archived and not directly searchable.
Data deletion (GDPR)
To erase a visitor's data:
- Find the visitor in Contacts
- Click Delete contact
- Their profile is removed and conversation messages are anonymised